Contact Spartaza
Spartaza support is reachable by 24/7 live chat and by email at [email protected], with email answered within 24 hours. The operator is Win Top Ltd, licensed by the Gambling Commission under number 66218.
All ways to reach support at Spartaza
Two channels are open to UK players. The table shows each with its purpose and typical speed.
| Channel | Details | Best for |
|---|---|---|
| Live chat | Account menu or lobby, 24/7 | Payments, bonuses, locked accounts |
| [email protected] | Documents, complaints, data requests | |
| Help centre | Account menu, Help | Rules, limits, how-to answers |
There is no telephone line for general support. Players who need to speak to a person about gambling harm can call the National Gambling Helpline on 0808 8020 133, free and open 24/7.
Contact this website's editors, who do not handle accounts, by email only for corrections to the review pages.
Support hours and response times at Spartaza
Live chat runs 24 hours a day, 7 days a week, including bank holidays. The median first reply measured during the 3 November 2026 test was under 2 minutes.
Email follows a longer cycle. A reply arrives within 24 hours, and a document review can take up to 24 hours more. Complex cases, such as a source-of-funds review, are answered with a case number and a stated deadline.
Peak times fall on Saturday evenings and during major football fixtures, when chat waits can reach 5 minutes. Weekday mornings are quieter.
What to prepare before contacting Spartaza support
A prepared message is resolved in one exchange rather than three. The list below shows what to have at hand.
- Account email and the username, never the password
- The date, time and amount of the payment or bet in question
- A screenshot of the error, with the full screen visible
- The payment method used, with only the last 4 digits of a card
- For a withdrawal, the request date and the status shown in the cashier
Support never asks for a full card number, the CVV or a password. A message that does should be treated as a scam and reported by email.
Players with open verification should read the terms of use for the accepted documents before uploading.
Operator details and licence for Spartaza
The service is operated by Win Top Ltd, registered at 45 Fenchurch Street, London EC3M 3DD. The company holds a Great Britain Gambling Commission remote casino operating licence, number 66218, covering remote casino, betting and bingo.
The entry is listed on the Commission's public register, searchable by licence number or company name. Players can confirm the licence status there at any time.
The service is for adults aged 18+ in Great Britain, and participation by minors is prohibited. Data is handled under UK GDPR, described in the privacy policy.
Complaints and dispute escalation at Spartaza
A complaint follows a set path with fixed deadlines. Each step is shown below.
- Support team: raise the issue in live chat or by email and keep the case number
- Complaints department: if unresolved after 5 working days, email with the subject line Complaint and the case number
- Final response: the operator replies within 8 weeks
- Independent adjudication: after 8 weeks, or on a deadlock letter, the player may refer the case to an approved alternative dispute resolution body at no cost
The Gambling Commission does not settle individual disputes, but it records the licence status and takes action on breaches. Complaints about advertising go to the Advertising Standards Authority.
Responsible gambling help at Spartaza
Help is free, confidential and open all day. Players must be 18+, and participation by minors is prohibited.
- National Gambling Helpline (GamCare): 0808 8020 133, 24/7
- GAMSTOP: self-exclusion across all UK-licensed sites for 6 months, 1 year or 5 years
- BeGambleAware: advice and support
- On the account: deposit limits, loss limits, session limits, time-out from 24 hours to 6 weeks and self-exclusion, at Profile > Responsible gambling
Slot stakes are capped at £5 per spin, or £2 for ages 18-24. Gambling should stay a paid leisure activity within a fixed budget.
FAQ
Does Spartaza have a phone number?
No. Support is by 24/7 live chat and email. The National Gambling Helpline, 0808 8020 133, covers gambling harm.
How long does Spartaza email support take?
Email replies arrive within 24 hours. Live chat answers in around 2 minutes.
Who operates Spartaza?
Win Top Ltd, licensed by the Gambling Commission under number 66218, registered at 45 Fenchurch Street, London EC3M 3DD.
How can a complaint be escalated?
Contact support first, then the complaints department after 5 working days. After 8 weeks the case can go to an approved dispute resolution body.
Is this website the operator?
No. This website is an independent affiliate, and it cannot see or change accounts.